Job Description For Sr Coordinator Housing Assign (240150)
Positions within Baylor University exist to support the mission, which is to educate men and women for worldwide leadership and service by integrating academic excellence and Christian commitment within a caring community.
- Position Class
- 3036
- Job Family
- Student Services
- Sub-Family
- Student Programs
- Department
- Campus Living & Learning (2401)
- FLSA Status
- Exempt - Does not qualify for overtime
Associate Director for Housing Administration
The Senior Coordinator for Housing Assignments manages the day-to-day operations of the room assignment process for approximately 5,400 students and provides leadership for the Housing Management System (StarRez) as it interfaces with the University’s Student Information System, SCT Banner (Banner). This position supervises three full-time administrative staff and provides training and oversight for the front desk and student worker team. The Senior Coordinator will conduct on-going assessment of occupancy, and provides leadership and vision in regard to enhancing administrative services, student satisfaction, and communication. The Senior Coordinator will be required to communicate effectively with a variety of university constituents, including Athletics, Title IX, Student Conduct, and the Office of Access and Learning Accommodations.
| Description | Pct. of Time |
| Provide direct leadership for all on-campus occupancy through management of the application process, reapplication process, making assignments, and the contract release process. | 30% |
| Supervise two Assignment Associates, the front desk reception staff, and student worker team. Responsible for customer service, including area procedures, telephone, and resolving student/parent/constituent complaints and issues. | 20% |
| Coordinate the generation of reports covering the following information as requested: housing applications, Living-Learning Communities, occupancy and demographics. Maintain, develop and modify the department’s housing management software system functions to ensure implementation, student satisfaction and reporting. | 10% |
| Provide projections and management of occupancy needs and capacity changes in accordance with departmental and University strategic plans and fluctuations in applications and enrollment. Coordinate the placement of floors and beds for various resident-student populations. | 10% |
| Facilitate collaboration and communication with various campus constituents with vested interests in the housing assignments process. Develop and maintain website information for halls and assignments processes. | 10% |
| Work collaboratively with Campus Living & Learning staff and campus partners, such as program directors, to ensure occupancy needs are met through training, participation in recruitment events, and developing processes for students to successfully navigate the housing process to meet their needs. | 10% |
| Serve on various University, Student Life and/or departmental committees. | 5% |
| Participate in the creation and adjustment of room rates. Identify and develop housing alternatives when occupancy exceeds capacity or vacancies are anticipated. | 5% |
| Total | 100% |
Functional Skills
Cost Awareness
Demonstrates an ongoing awareness of budget levels and the ramifications of exceeding them. Regularly tracks expenses against budget projections to ensure that spending levels can be adjusted as necessary. Cost-conscious and tends to stay within budget. This contrasts with individuals who lose sight of ongoing costs, allow expenses to exceed projected amounts and place far too little emphasis on cost-containment or on giving others timely warnings about budget issues.
Serving as a Functional Expert
When needed, serves as an advisor regarding technical aspects of a project. Makes recommendations related to procedures and resources that may be needed. Has gained the respect and confidence of the people he/she advises. This is distinctly different from those whose advice fails to result in improving efficiency or avoiding pitfalls on projects and/or whose track record or ability to persuade others creates a lack of credibility and a lack of confidence in following any advice offered.
Operating Skills
Decisiveness
Investigates all viable options, along with the potential consequences of each, and then makes timely and good decisions. Can direct a group through this process and does not hesitate to make difficult decisions. Can speed up the decision-making process when time is of the essence, yet can also slow it down when there is time to do so. This differs from those who make quick decisions even when there is little time pressure or too few options have been explored, who struggle to make decisions when they are difficult or controversial, who fail to take charge when a group is struggling to move forward; and/or who miss "windows of opportunity" by delaying decisions when timing is truly a critical factor.
People Management
Defining Roles and Responsibilities
Takes action required to ensure that employees understand their roles and responsibilities and that these are carried out as expected. This includes putting these expectations in writing, having two-way conversations to verify understanding and monitoring actual performance to ensure that roles and responsibilities are carried out. This compares with those who leave expectations vague or unstated, fail to ensure understanding or refrain from taking steps to ensure that expectations are actually being met.
Managing and Evaluating Performance
Ensures that performance appraisals are fair, objective and timely. When rating performance, considers each employee's role and experience along with any circumstances that affected performance. Rates on the basis of fair and realistic expectations regarding both results expected and competencies demonstrated. Understands the competencies required by those being assessed and can describe gaps in a clear and effective manner. Ensures that feedback is ongoing and that appraisal documentation is submitted for review on time. This compares favorably to being unclear or unrealistic, failing to provide ongoing feedback, being unable to explain the connection between competencies and results, demonstrating bias in ratings or written documentation, or failing to complete documentation or meetings in a timely manner.
Relationship Skills
Conflict Resolution
Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved. Addresses complaints and problems quickly and effectively, keeps all parties informed of the status of any negotiations required, encourages employees to report problems or concerns and negotiates outcomes that are viewed as fair and even-handed. This is quite different from those who tend to ignore conflicts or complaints, do not keep interested parties abreast of the status for resolving issues, fail to make it comfortable for people to express concerns or appear unable or unwilling to facilitate a process that helps resolve conflicts.
Strategic Skills
Organizational Awareness
Understands the internal climate of the organization, including the most productive channels of communication, and makes use of the appropriate communication channels to achieve goals and objectives. Has learned about both formal and informal communication channels and understands when to stick to the formal hierarchy of reporting relationships. Understands unwritten protocols and the political aspects of how communication takes place. Avoids errors in judgment when selecting strategies for accomplishing tasks. This is distinctly different than those who fail to understand formal and informal channels of communication, misread organizational dynamics and are left scratching their heads about why their efforts to achieve support and results fall short of their expectations.
Instructions and guidelines define overall goals and priorities under limited supervision. This position may have the authority to commit the employer in matters that have financial impact. Advanced knowledge is required in planning and completing assignments, resolving conflicts and coordinating work with others. This position has the authority to make decisions without direction from supervisor
This position is recognized as a Campus Security Authority (CSA) at Baylor.
For more details about the CSA role and responsibilities, please visit
https://www.baylor.edu/risk/index.php?id=958570.
Bachelor's Degree
Master's Degree
Technology or Student Affairs
1 year
3 years
Preference given to experience in a university or campus housing setting
The ideal candidate will be able to: understand information systems and office automation practices; investigate and analyze problems; apply sound judgment in the assessment of practical implications of alternative solutions; work as a member of a team, yet work independently and plan day-to-day activities; communicate clearly and effectively both orally and in writing; work with numbers and analyze data; establish and maintain effective working relationships with a variety of people at all levels; possess excellent interpersonal skills to assist in customer relations; make constructive recommendations for modifications or improvements of methods, procedures, techniques, equipment or programs; and independently interpret and apply policies and procedures.
Proficiency in StarRez preferred. Records management experience. Demonstrated supervision experience
| Assignments Associate | 2.00 |
| Student Workers | 0.50 |
| Administrative Assistant | 1.00 |
Immediate supervision of a single function or small group, within a department, where duties involve instruction, reviewing work and problem-solving.
Plans, assigns, directs and coordinates work of others; ensure that the group's work is completed within budget. Counsel subordinates on improving work quality.
| Requirement/Condition | Frequency |
| Work performed in a normal office environment. | Constant |
| Work performed in an environment requiring exposure to weather extremes. | Never |
| Work performed in an environment requiring exposure to fumes, odors and noise. | Never |
| Requirement/Condition | Frequency |
| Physical effort with some handling of light weight such as supplies or materials (0 to 15 lbs). | Occasional |
| Physical efforts including standing, lifting and carrying light to moderately heavy materials or equipment. (15 to 50 lbs). | Occasional |
| Physical effort such as pushing, pulling, bending, lifting, and carrying heavy objects (50 + lbs). | Never |
| Requirement/Condition | Frequency |
| Demands require close visual attention. | Constant |
| Demands require prolonged mental concentration. | Constant |
| Requirement/Condition | Frequency |
| Exposure to hazards that may result in some injury, lost time, or threat to one's personal health. | Never |
| Exposure to job hazards that may result in injury, lost time, total disability or death. | Never |
Last Modified:
5/23/2019 1:45:37 PM